NEW YORK — Travel today, from luggage to laptop, is increasingly high-tech. Yet every hotel room hosts a costly anachronism: a traditional telephone.
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"Phones used to be a revenue center," said Best Western Chief Executive Officer David Kong. "Now they're a cost center."
The dwindling utility of the hotel room phone is part of a wider trend that has landlines vanishing from homes and workers doing business on the BlackBerry.
AT&T and Verizon Communications, the big local phone companies, are losing 10 percent to 12 percent of their lines every year to other providers, said independent telecom analyst Jeff Kagan. That rate will only increase, he said.
But hotels can't hang up on their phone systems. Guest safety and security demand them, said Bjorn Hanson, a professor at New York University's Tisch Center for Hospitality, Tourism and Sports Management.
"We're stuck with them," Kong said.
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